ZEN CyberCloud Voice Analytics
Call Controller Platform
Compliance-oriented Retention Management
Meet SOX, PCI, and MiFID Regulations: The CyberCloud Call Controller offers advanced retention management for voice recordings, ensuring your organization fully complies with the strictest industry rules and regulations such as SOX, PCI, and MiFID. Our system allows you to securely store recordings and easily retrieve calls when needed, providing peace of mind during audits and inspections.
Powerful Rule Engine
Complete Control Over Your Recordings: Our advanced Rule Engine enables you to set specific rules and criteria for managing and organizing your call recordings. Automatically tag, classify, or even delete relevant data based on custom parameters, allowing for greater efficiency and valuable insights from your data.
Smart Call Search
Instantly Retrieve Crucial Information: Thanks to the intuitive search function of the CyberCloud Call Controller, you can quickly navigate through vast amounts of call recordings. Search by keywords, date, participants, or specific content, gaining instant access to the relevant call segments you need. Save valuable time finding important information.
Secure Single Sign-On (SSO)
Simple and Secure Access: With our Single Sign-On (SSO) integration, your employees can log in to the CyberCloud Call Controller seamlessly using their existing credentials. This not only enhances user-friendliness but also reduces the risk of unauthorized access and security breaches, ensuring your data and communications remain safe.
Scalable and Infinite Cloud Storage
Grow Without Limits: The CyberCloud Call Controller is based on cloud technology, providing you with infinite storage capacity for your call recordings. Whether your organization is small or a top 10 global finance behemoth, our solution scales effortlessly with your workload, allowing you to focus on business growth without worrying about storage constraints.
What CyberCloud Voice Analytics looks like
A few screens from the product, as you see them in use.
Call analytics
Every call from your phone system in one view: volume, talk time, answer rate and what the calls were about. You see at a glance whether the load is shifting and which topics are growing.
Exploring calls
Search recordings by number, destination or status, and play a call straight from the list. The per-year bars show immediately which period you need.
Managing retention
Recordings move to cheaper storage on their own and disappear when the retention period ends. You set the rule once, and can show afterwards that it ran.
Linking contacts
Numbers from your phone system get a name, so a call list reads as people rather than a column of digits. Each contact links straight to its own analytics.
We're confident we can supercharge your software operation
Our products and services will delight you.